ITIL Certified Professional • FAQ

Why Becoming ITIL Certified?

Becoming ITIL certified demonstrates advanced skill in understanding and applying ITIL principles and best practices, and knowing how these can be applied to improve IT service management. Here are several reasons why becoming ITIL certified can be beneficial:

• Career Advancement: Being an ITIL certified professional is recognized globally and is highly valued by employers. It shows that you have the knowledge and skills to improve the performance of an organization’s IT service management and can increase your chances of getting promoted or finding new job opportunities.
• Industry Recognition: ITIL is the most widely adopted framework for IT service management and is recognized as the industry standard. By becoming ITIL certified, you are demonstrating your commitment to best practices in the field and your ability to improve the performance of an organization.
• Improved Job Performance: ITIL certification provides a comprehensive understanding of the ITIL framework and best practices. This knowledge can be used to improve the performance of an organization’s IT service management and increase customer satisfaction.
• Continuous improvement: ITIL certification provides a framework for continuous improvement in IT service management. It encourages individuals to regularly review and assess their performance and implement changes to improve the overall performance of the organization.
• Improved efficiency and cost savings: ITIL best practices can be used to improve the efficiency of IT service management and reduce costs. This can lead to cost savings for the organization and improve its bottom line.
• Standardization: ITIL provides a set of standard processes and best practices that can be used to standardize IT service management across an organization. This can lead to improved communication and collaboration between different departments and teams.

In summary, ITIL certification can provide many benefits for both individuals and organizations. It can lead to career advancement, improved job performance, and cost savings, as well as improve overall IT service management.

Which Training to get ITIL certified?

ITIL certification training enables individuals to know and understand the ITIL framework and best practices, and prepare for the ITIL certification exams. There are several different options for ITIL certification training, including:

• Official ITIL training courses: These are courses that are officially endorsed by AXELOS, the organization responsible for ITIL. They are taught by accredited training organizations and include official ITIL study materials.
• Online ITIL training courses: Online ITIL training courses are a convenient option for individuals who are unable to attend in-person training. They are often self-paced and can be accessed from anywhere with an internet connection.
• Self-study: You can also prepare for the ITIL certification exams by self-study using official ITIL study materials, such as the official ITIL study guide, practice exams, and flashcards.
• Corporate/In-house training: Some organizations offer ITIL certification training for their employees as a way to improve the performance of their IT service management.
• Blended learning: Some training providers offer blended learning options that combine online and in-person training. This approach can provide a balance of self-paced study and interactive learning opportunities.

Regardless of the training option chosen, it’s important to ensure that the training provider is accredited by AXELOS, and that the training materials are up-to-date and aligned with the latest version of ITIL.

It’s also important to note that the ITIL certification exams are separate from the training and are offered by AXELOS. The exams are multiple-choice and the passing score is generally around 70%. Individuals can take the certification exams online or in a test center.

How long does it take to become ITIL certified?

I’m pretty sure that you know that the estimated length of time to become ITIL certified will vary on certain a number of factors, depending on the individual’s background, namely prior knowledge and on-site experience and the certification level desired.

Foundation level: The ITIL Foundation certification is the entry-level certification and is designed to provide a basic understanding of the ITIL framework. The exam is generally 2 hours long, and the course material can be completed in 2-3 days.

Intermediate level: The ITIL Intermediate level is designed for individuals who want to specialize in specific areas of IT service management, such as service operation, service strategy, and service design. The course material can take several weeks to complete and the exams are generally 2 hours long.

Expert level: The ITIL Expert certification is the highest level of ITIL certification. It is designed for individuals who have a deep understanding of ITIL and have completed a minimum of 17 credits from the Intermediate level certifications. The course material can take several months to complete, and the exam is generally 2.5 hours long.

Managing Across the Lifecycle (MALC): The ITIL Managing Across the Lifecycle (MALC) certification is designed for individuals who have achieved the ITIL Expert level and want to demonstrate their knowledge across the entire ITIL service lifecycle. It can take several months to complete the course material, and the exam is generally 4 hours long.

It’s important to note that these are rough estimates.

How much does it cost to becomE ITIL certified?

The cost of becoming ITIL certified can vary depending on a few factors such as the level of certification you’re seeking, your location, and the training provider you choose.

For example, the cost of the ITIL Foundation certification exam typically ranges from $150 to $500, depending on the country and training provider. On top of the exam cost, you may also need to pay for training courses, study materials, and other related expenses.

Here are some estimated costs for different levels of ITIL certification:

• ITIL Foundation: $150 to $500 for the exam, plus the cost of training (which can vary depending on the provider)
• ITIL Practitioner: $200 to $500 for the exam, plus the cost of training
• ITIL Intermediate: $300 to $800 per exam, plus the cost of training
• ITIL Expert: Costs vary widely depending on the number of exams required and the cost of training.
• ITIL Master: The cost of the exam is included in the overall cost of achieving this level of certification, which can be several thousand dollars.

Keep in mind that these costs are estimates and may vary depending on your location, the training provider you choose, and any other related expenses.

what is the average salary of an ITIL certified professional?

The average salary of an ITIL certified professional can vary depending on factors such as location, industry, and level of experience. According to data from salary comparison websites, the average salary for ITIL certified professionals ranges from $70,000 to $120,000 per year, with some variation depending on the specific role and location.

ITIL certification is highly valued by employers in the field of IT service management, and can lead to higher salaries for IT professionals. According to payscale.com, ITIL certified professionals can earn an average of 20% more than non-certified professionals.

However, keep in mind that ITIL certification alone does not guarantee a higher salary. Other factors such as experience, skills, and performance also play a role in determining an individual’s salary.

Additionally, being an ITIL certified professional is not the only factor that employers consider when determining an individual’s salary. Other skills and certifications, such as project management, and IT security, can also be important.

It’s also worth noting that the salary for ITIL certified professionals can vary greatly depending on the location, industry and company size. An ITIL certified professional in a big city like New York, San Francisco or London would have a higher salary than an ITIL certified professional in a smaller city or rural area.

In summary, ITIL certification can be a valuable asset for IT professionals and can lead to higher salaries, but it’s not the only factor that determines salary. Other factors such as experience, skills, and location also play a role.

Is an ITIL Cert REALLY worth it?

Whether or not becoming ITIL certified is worth it deeply depends on an individual’s career goals and the kind of industry they work in. As we’ve seen at the top of this page, potential benefits of an ITIL certification include career advancement and increase of salary but keep in mind that the most important aspect is to understand that becoming ITIL certified requires a lot of hard work and dedication and though it is not a guarantee of a significative jummp in career advancement or improved job performance. It  to prepare for the exam and to apply the knowledge in the workplace.